Shipping Policy
At Ruby Tulip, every order is carefully prepared and packed with care before it begins its journey to you. We work with trusted delivery partners to ensure your order arrives safely and as quickly as possible.
Order Processing
Orders are processed during our normal business hours, Monday to Friday, excluding South African public holidays.
We aim to dispatch orders within 1–3 business days after payment has been successfully received. During busy periods, promotions, or holidays, processing times may be slightly longer.
Once your order has been carefully packed, it is lodged with The Courier Guy for delivery to your selected destination.
Shipping Method
We ship all orders using The Courier Guy.
During checkout, you’ll be able to choose from the available delivery options, which may include:
Door-to-door delivery
Locker collection
Kiosk collection
The delivery options available during checkout are determined by The Courier Guy based on your delivery location and service availability.
Available delivery options may vary depending on your location.
Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery times are:
Main cities: 1–3 business days
Regional areas: 2–5 business days
Remote areas: 3–7 business days
Please note that these are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Tracking Your Order
Once your order has been dispatched, you’ll receive tracking information so you can follow your parcel’s journey.
Shipping Costs
Shipping costs are calculated during checkout based on your selected delivery option and destination.
The final shipping cost will be displayed before payment is completed.
Delivery Address
Please ensure that your delivery details are accurate before completing your order.
Ruby Tulip cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided during checkout.
Delayed Deliveries
While we always aim for prompt delivery, delays can occasionally occur that are outside of our control.
If your parcel appears to be delayed, please contact us and we’ll gladly assist in following up with the courier.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We’ll work closely with The Courier Guy to investigate the issue and help find the best possible solution.
Contact Us
If you have any questions about shipping or your order, we’d be happy to help.
Ruby Tulip & Co.
📧 info@rubytulip.co.za