Privacy Policy
At Ruby Tulip, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit www.rubytulip.co.za, create an account, subscribe to our newsletter, or place an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect information including:
Your name
Email address
Telephone number
Billing and delivery addresses
Order details
Payment confirmation
Product reviews you choose to submit
Information you provide through our contact form
Newsletter subscription details, including your birthday if you choose to provide it
Product reviews and images submitted through Judge.me
Newsletter subscription details, including your birthday if you choose to provide it.
We also collect certain technical information automatically, including:
IP address
Browser type
Device information
Pages visited
Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
Process and fulfil your orders
Deliver your purchases
Communicate about your order
Respond to enquiries
Improve our website and customer experience
Send marketing emails if you have subscribed
Send birthday offers or promotions if you have provided your birthday
Prevent fraud and maintain website security
Meet our legal obligations
Payments
Payments are securely processed through Paystack.
Ruby Tulip & Co. does not store your credit or debit card details.
Shipping
We use The Courier Guy to deliver orders.
To complete your delivery, we share only the information necessary, such as your name, contact number and delivery address or selected locker or kiosk collection point.
Customer Accounts
You may choose to create an account to make future shopping easier and to view your order history.
Where available, you may also choose to check out as a guest.
Product Reviews
We use Judge.me to collect and display customer product reviews.
If you choose to leave a review, your name (or chosen display name), rating, review and any photos you submit may be displayed publicly.
Marketing Communications
We use Mailchimp to manage our newsletter subscriptions, and birthday and marketing emails.
Cookies
Our website uses cookies to:
Remember items in your shopping cart
Improve website performance
Analyse visitor behaviour
Remember your preferences
Enhance your shopping experience
You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
Analystics
We use Google Analytics to better understand how visitors use our website. This information helps us improve our products, website performance and customer experience.
The information collected is aggregated and does not personally identify you.
Sharing Your Information
We only share your information when necessary to operate our business and provide our services. This may include trusted third-party providers such as:
Paystack
The Courier Guy
Mailchimp
Judge.me
Google Analytics
Website hosting, analytics, and other technical service providers that help us operate and improve our website.
We do not sell or rent your personal information to third parties.
Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you may request to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information where legally permitted
Withdraw your consent to receive marketing communications
To exercise any of these rights, please contact us using the details below.
Third-Party Services
To operate our online store, we use trusted third-party service providers, including:
WooCommerce – powering our online store.
Paystack – secure payment processing.
The Courier Guy – shipping and delivery services.
Mailchimp – email newsletters and marketing.
Judge.me – customer product reviews.
Google Analytics – website analytics and performance insights.
These providers only receive the information necessary to perform their services and are responsible for protecting your information in accordance with their own privacy policies.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Ruby Tulip & Co.
📧 info@rubytulip.co.za
📍 Swellendam, Western Cape, 6740, South Africa