Refund & Returns Policy
At Ruby Tulip, we take great care in selecting, packaging, and shipping every order. We hope you’ll love your purchase, but if there’s a problem, we’re here to help.
Returns
Due to the nature of our products, we do not accept returns for change of mind, incorrect purchases, or products that have been opened or used. This helps us ensure the quality and safety of all products we sell.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of receiving your order.
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging
We’ll review your request and, where appropriate, arrange a replacement, store credit, or refund.
Refunds
Approved refunds will be processed through your original payment method via Paystack. Please allow a few business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error or a damaged or incorrect item.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Bath bombs
Bath salts
Shower steamers
Skincare products
Tea and food products
Opened or used items
Gift cards
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been packed or dispatched cannot be cancelled.
Contact Us
If you have any questions about your order or this policy, please contact us:
Ruby Tulip & Co.
📧 info@rubytulip.co.za
We’ll always do our best to resolve any issues fairly and as quickly as possible.